RETURNS – We do not accept returns
All products are shipped in good order. If a product is not received in good order, notification to UnderwearCanada must be completed within 48 hours of courier deliver/signing.
For obvious hygiene reasons, we do not accept returns. All items are offered with estimated sizing recommendations on the product page, and are deemed reasonably accurate as provided by the manufacturer.
We will honour our relationship with you, over any product we provide. If there is a seam error, manufacturing error or tear in your product, we will work with you to ensure you’re satisfied. Photo evidence may be required. We will only discuss faulty products, not damaged products from wearing as different fabrics have different durability uses.
In-Stock – Understanding Our Online Stores
At UnderwearCanada.com, we carry many different styles and types of products. While most of our items “for sale” are in our warehouse and will ship next 2-3 Business days, we do carry “custom order” and “limited engagement” items that may need to be custom ordered on your behalf. We guarantee that all items will be shipping within 6-8 weeks because of these elements. Most items will ship right away.
Back Order Items
If an item is in back order status, we will attempt to notify you of the delay, and offer an alternative or an ETA. It we cannot provide your order within our shipping window of 6-8 weeks, you can opt to accept a refund of your order as long as your items have not been pre-purchased and the items aren’t in transit to our store.